Returns and refunds
4.1 Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory.
4.2 Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion:
4.2.1 in respect of the product price;
4.2.2 in respect of local and/or international shipping fees (as stated on the refunds page); and
4.2.3 by way of store credits, vouchers, mobile money transfer, bank transfers or such other methods as we may determine from time to time.
4.3 Returned products shall be accepted and refunds issued by Robbobo, acting for and on behalf of the seller. Notwithstanding paragraphs 4.1 and 4.2 above, in respect of digital products or services and fresh food, Robbobo shall issue refunds in respect of failures in delivery only. Refunds of payment for such products for any other reasons shall be subject to the seller’s terms and conditions of sale.
4.4 Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.
Payments
5.1 You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on the marketplace.
Store credit
6.1 Store credits may be earned and managed in accordance with the Robbobo Store Credit Terms and Conditions, as may be amended from time to time. Robbobo reserves the right to cancel or withdraw Robbobo store credit rewards for any reason in its discretion, including if we suspect fraud or foul play. You can view the Robbobo Store Credit terms and conditions and information about your Robbobo store credit account on our website and mobile application.
Promotions
7.1 Promotions and competitions run by Robbobo and/or other promoters shall be managed in accordance with the Promotions Terms and Conditions, where applicable. You can view Promotions Terms and Conditions where they apply on our website or mobile application.
Rules about your content
8.1 In these general terms and conditions, “your content” means:
8.1.1 all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our marketplace for storage or publication, processing by, or onward transmission; and
8.1.2 all communications on the marketplace, including product reviews, feedback and comments.
8.2 Your content, and the use of your content by us in accordance with these general terms and conditions, must be accurate, complete and truthful.
8.3 Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet, and must not:
8.3.1 be offensive, obscene, indecent, pornographic, lewd, suggestive or sexually explicit;
8.3.2 depict violence in an explicit, graphic or gratuitous manner; or
8.3.3 be blasphemous, in breach of racial or religious hatred or discrimination legislation;
8.3.4 be deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory;
8.3.5 cause annoyance, inconvenience or needless anxiety to any person; or
8.3.6 constitute spam.
8.4 Your content must not be illegal or unlawful, infringe any person’s legal rights, or be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law). Your content must not infringe or breach:
8.4.1 any copyright, moral right, database right, trademark right, design right, right in passing off or other intellectual property right;
8.4.2 any right of confidence, right of privacy or right under data protection legislation;
8.4.3 any contractual obligation owed to any person; or
8.4.4 any court order.
8.5 You must not use our marketplace to link to any website or web page consisting of or containing material that would, were it posted on our marketplace, breach the provisions of these general terms and conditions.
8.6 You must not submit to our marketplace any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
8.7 The review function on the marketplace may be used to facilitate buyer reviews on products. You shall not use the review function or any other form of communication to provide inaccurate, inauthentic or fake reviews.
8.8 You must not interfere with a transaction by:
(i) contacting another user to buy or sell an item listed on the marketplace outside of the marketplace;
(ii) communicating with a user involved in an active or completed transaction to warn them away from a particular buyer, seller or item; or
(iii) contacting another user with the intent to collect any payments.
8.9 You acknowledge that all users of the marketplace are solely responsible for interactions with other users and you shall exercise caution and good judgment in your communication with users. You shall not send them personal information including credit card details.
8.10 We may periodically review your content and we reserve the right to remove any content in our discretion for any reason whatsoever.
8.11 If you learn of any unlawful material or activity on our marketplace, or any material or activity that breaches these general terms and conditions, you may inform us by contacting us as provided at section 26.
Our rights to use your content
9.1 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content on our marketplace, and across our marketing channels and any existing or future media.
9.2 You grant to us the right to sub-license the rights licensed under section 9.1.
9.3 You grant to us the right to bring an action for infringement of the rights licensed under section 9.1.
9.4 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
9.5 Without prejudice to our other rights under these general terms and conditions, if you breach our rules on content in any way, or if we reasonably suspect that you have breached our rules on content, we may delete, unpublish or edit any or all of your content.
10. Use of Website
By accessing and using Robbobo, you agree to use the website only for lawful purposes and in a way that does not infringe on the rights of others or restrict or inhibit anyone else’s use of the platform. You agree not to engage in fraudulent activities, misuse of our services, or actions that could harm the platform’s functionality.
11. Copyright and Intellectual Property
All content on Robbobo, including text, graphics, logos, product images, and software, is the property of Robbobo or its partners and is protected by copyright and intellectual property laws. You may not copy, reproduce, distribute, or exploit any part of this website without prior written consent from Robbobo.
12. Data Privacy
We respect your privacy. Any personal information you provide on Robbobo is handled in accordance with our [Privacy Policy]. We use your data to process orders, improve your experience, and communicate with you about products, promotions, and updates. Your data will never be sold to third parties.
13. Due Diligence and Verification
Robbobo may perform necessary checks to verify the authenticity of users, sellers, and product listings. We reserve the right to suspend or remove accounts, cancel suspicious orders, and take further action if fraudulent activity is detected, in order to keep our platform safe and trustworthy.
